General Complaints

Visit Client Unit or Call Client Service Officer

Lodge your complaint verbally or in writing

Leave your contact Number or Address with CSO

Wait for a feedback within five working days

Report issues directly to DCD/DCE/PM if not satisfied with first response.

One to Five Working Days

Specific Complaint

Visit client Unit or Call Client Service Officer

Lodge your complaint verbally or written to PRCC

Leave your contact Number Or Address with CSO

Wait for feedback within five working days

Report issues directly to DCD/DCE/PM if not satisfied with first response

Within two weeks

Courtesy call on DCE / DCD

Report at reception for direction to DCE/DCD

Register at DCE/DCD Secretariat

Within 10 minutes waiting time

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Indicate purpose of visit (official/private/personal)

Wait for your turn at the DCE/DCD Secretariat

Sign-out at DCE/DCD Secretariat on your way out

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